Effective Date: 01/12/2024
At BalanceHer Ltd, trading nameYuvité, (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Please read this policy carefully to understand how we collect, use, and store your personal data.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, billing address, shipping address, payment information (credit/debit card details), and other contact information you provide.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services, including the pages you visit, the actions you take, and the links you click on.
- Marketing and Communications Data: Preferences in receiving marketing communications from us and your communication preferences.
2.How We Use Your Information
We use the information we collect for the following purposes:
- To process transactions: We use your personal data to process orders, payments, and deliveries.
- To improve our services: We analyze usage data to improve the functionality and performance of our website and services.
- To communicate with you: We use your contact details to send you updates about your orders, promotions, or other information you request or consent to receive.
- To comply with legal obligations: We may need to use or retain your personal information to comply with legal or regulatory requirements.
- For marketing purposes: With your consent, we may send you promotional emails or other communications about our products and services.
3. Legal Basis for Processing Personal Data (GDPR)
Under the GDPR, we are required to have a legal basis for processing your personal data. We process personal data based on the following grounds:
- Contractual Necessity: We process personal data to fulfill our contractual obligations to you (e.g., processing your orders).
- Consent: We may process your data based on your consent, particularly for marketing purposes. You can withdraw consent at any time by contacting us or using the opt-out options provided in our communications.
- Legitimate Interests: We may process your data where it is necessary for our legitimate interests, such as improving our website, services, or customer support.
- Legal Obligation: We may process your data to comply with legal requirements or defend our legal rights.
4. Sharing Your Information
We may share your personal data with the following third parties, as necessary to fulfill our obligations to you:
- Payment Processors: We share payment information with payment service providers to process payments securely.
- Shipping Providers: We may share your shipping address with third-party logistics and delivery providers for shipping and delivery purposes.
- Service Providers: We may use third-party vendors to assist with website hosting, data storage, customer support, and marketing activities. These third parties are only authorized to process your data on our behalf.
- Legal Authorities: We may share your personal data when required by law or to protect our legal rights.
We do not sell or rent your personal data to third parties.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain transaction data for tax or legal compliance purposes.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
- Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
- Right to Object: You can object to the processing of your personal data for certain purposes, including direct marketing.
- Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at info@balanceher.co.uk or info@yuvite.co.uk . We will respond to your request in accordance with applicable law.
7. Security of Your Data
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.
8. Third party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. For more information, please see our [Cookie Policy](link to cookie policy).
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
BalanceHer Ltd
128 City Road,
London, EC1V 2NX
info@balanceher.co.uk ; info@yuvite.co.uk
07838 056429
